Privacy Policy

Hatch Lifestyle Spaces is committed to protecting the privacy and personal information of users who visit or make use of our website and online store. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information in accordance with applicable data protection laws.

1. Information We Collect

We may collect personal information from you when you visit our website, create an account, place an order, or communicate with us. This information may include, but is not limited to:

Full name
Email address
Contact number
Billing and shipping address
Account login credentials
Purchase and order history

Payment information is processed through secure third-party payment gateways. We do not collect, store, or process your full payment card details or banking information.

2. Purpose of Collection

We collect and process personal information for the following purposes:

To create and manage customer accounts
To process orders, payments, and deliveries
To communicate with customers regarding orders, enquiries, or customer service matters
To improve our website, products, and services
To comply with legal, regulatory, and contractual obligations

3. Payment Processing

All payment transactions are handled by third-party payment service providers that use secure encryption and comply with applicable security standards. Your payment information is subject to the privacy policies of the respective payment providers.

4. Data Storage and Security

We take reasonable technical and organizational measures to safeguard your personal information against loss, unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel only.

5. Disclosure of Information

We do not sell or rent your personal information to third parties. We may disclose personal information to trusted service providers, including payment processors, delivery partners, and IT service providers, solely for the purpose of operating our business and fulfilling customer orders.

We may also disclose personal information where required by law or to protect our legal rights.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information or closure of your account

Requests for deletion of personal information may be made by contacting us. Certain information may be retained where required by law or for legitimate business purposes.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and improve user experience. You may control the use of cookies through your browser settings; however, disabling cookies may affect website functionality.

9. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.